We will provide replacements in the following circumstances:

  • Genuine defect or damage in the product received, only for unused Karungali Malas.
  • Package damaged in transit
  • In case wrong item has been shipped to you

No replacement will be given in the following cases:

  • In case of minor design and color variations. With handcrafted/handloom products there will always be some variation between products.
  • Products returned in a used or damaged condition
  • If the customer changes his / her mind after purchasing or on receipt of the product
  • If the product is returned without a written confirmation from us via email
  • If the product is not returned through our courier, DTDC

1. What to do in case the package is damaged?

In case the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company.However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email (vedicastro9395@gmail.com) describing the damage as mentioned below along with images of the parcel.

Step 1: All eligible replacement requests need to be notified to us by email to vedicastro9395@gmail.com within 48 hours of the delivery of the product. Please mention the following information in the email:

  • Order Number
  • Your email ID registered with us
  • Name of the damaged product and quantity damaged
  • Description of the issue
  • Clear photos of the package and the damaged products

Step 2: We will review your replacement request and confirm if the request is approved on email in 48 hours
Step 3: If replacement is approved, we will arrange to pick up the product through DTDC who will deliver it back to us
Step 4: After the receipt of your parcel, we will verify the products and authorize it for replacement within 3 days if the products are found to be in proper condition.
Step 5: Once approved, we will ship the replacement product in 48 hours. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the purchase cost to you. The refund process will take 7-10 working days.

No, we don’t arrange for pickups for returns that have been approved by us using DTDC courier. You will have to courier it yourself at your own expenses.

You can courier to the EXACT “From Address” mentioned in the parcel received by you.

Replacement product will be shipped within 48 hours of the receipt of the original item, subject to the following conditions:

  • The products should be unused, unsoiled and unwashed.
  • The products should have the original tags and should be in the original packaging.

Any returned item received by us that does not meet the above-mentioned conditions would not be accepted. No replacement will be provided for such products.

No, you can’t choose a different product in exchange.

The refund process will take 7-10 working days from the receipt of the returned goods.

Refunds will be sent to the same UPI/card/bank account from which the payment was made. In case it is not possible for our Payment Gateway to send the refund to the samecard/bankaccount due to the expiry of the refund window, we will request you to provide an image of a canceled cheque using which we will send the refund money through online fund transfer. Our volunteers will contact you via registered email/Ph.

No, you can’t modify or cancel an order once placed successfully on the website.

We value your satisfaction and strive to provide you with the best quality products. We at Vedha Ganapati Trust do not offer any refund after a user offers a donation for the Yagya/Homam/Prasadam/KarungaliMala. This is due to the various kinds of costs we have to incur for our work culture and we are not yet a grown foundation. However if you think you are facing any issues regarding the product received you can write an email to us at vedicastro9395@gmail.com

Can I modify or cancel my order?

No, you can’t modify or cancel an order once placed successfully on the website.